To: GJB105@btopenworld.com
From: BTopenworld <btopenworldteam@btopenworld.com>
Subject: Important Notice - Your BTopenworld Usage
Date: Fri, 21 Dec 2001 15:02:43 GMT

Dear Customer

As part of our customer service program, we regularly review the network
and level of service received by all of our customers.

After reviewing our records recently, we have reason to believe that your
account has been active for online sessions during extended periods of
time when it has not been used.

We remind you that this is not permitted under the terms and conditions
of the BTopenworld Anytime service (please refer to paragraph 10.3).
http://www.btopenworld.com/helpnb/terms/
The reason for this condition is that such usage reduces the level of
available service for all of our customers.

We wish to advise that should this practice continue, we reserve our
right to suspend or terminate your account without further notice to you.

As a precautionary measure we suggest you reset your password. It may
be that your account has been compromised and is being used by people
other than yourself.   To do this, please go to the URL below and select
'Change Password':
http://www.btopenworld.com/mybtopenworld

All correspondence regarding unattended use will be sent to this
email address (selected during registering for BTopenworld Anytime).
Please ensure you check this email address for regular updates.

If you have any questions with respect to our unattended use policy,
please email the BTopenworld team at customerservice@btinternet.com or
call 0906 302 3456 (calls to this number are charged at 50p per minute
from a BT phone line).



Thank you for your co-operation.


Yours sincerely

BTopenworld Customer Services

This electronic message contains information from BTopenworld, which may
be privileged or confidential.  The information is intended for use only
by the individual(s) or entity named above.  If you are not the intended
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of the contents of this information is strictly prohibited.  If you have
received this electronic message in error, please notify me by telephone
or email (to the number or email address above) immediately.

BTopenworld is the mass market internet access division of British
Telecommunications plc

Registered office: 81 Newgate Street London EC1A 7AJ
Registered in England no. 1800000

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